Prices
Please note our prices are subject to change without prior notice.
Advice
For your own comfort, we request that new clients arrive at least 10 minutes prior to your treatment booked time in order to register and complete a client record card. Your details will be kept on record for return visits so that we can tailor our treatments to your needs. It is recommended that valuable items are left at home as Sleeping Beauty accepts no responsibility for any mislaid items. Sleeping Beauty salons are strictly no smoking. Please switch your mobile phone to silent mode whilst in the salon to avoid disturbing other clients.
Latecomers
At Sleeping Beauty we work to a timetable and arriving late will reduce the time available for your treatment, diminishing its effectiveness and your relaxation. It may not be possible to accommodate latecomers.
Cancellation policy
Please give at least 4 hours notice to cancel or change an appointment or you will be charged for the time reserved. When booking packages credit card details or a gift voucher reference will be required, non attendance will result in 50% charge being made.
Gratuities
Our best reward is your personal recommendation, gratuities are left to your discretion.
Membership
Sleeping Beauty offers Platinum Membership card to regular clients. The card entitles clients to receive a discount off listed prices for treatments and invitations to special members only evenings. For more information ask a member of our team.
VAT
Sleeping Beauty is registered for VAT and all our treatments and products include VAT at the current rate.
Service Terms & Conditions
At Sleeping Beauty you will experience an unparalleled level of service and we are so con fident of this, that in the unlikely event you are unhappy about any aspect of treatment received, we will re-do or provide an alternative treatment (within 1 week of initial treatment) of equal value completely free of charge. No refunds in any circumstances. To qualify for this guarantee any problems must be reported and seen at the salon by a manager within 48 hours of the initial treatment so that we can confirm that an unsatisfactory treatment has been carried out.
In the event of a complaint Sleeping Beauty Salon does require the client to come in to Sleeping Beauty within 48 hours of the treatment being carried out so we as a company can talk to you in person to see the condition of the complaint ourselves. We will not make commitments simply over the phone.
If we agree an unsatisfactory service has been performed, we will offer to book in a re-do or provide you with a giftcard. The original service will not be refunded. Sleeping Beauty Salon will not give cash, cheque or credit card refunds for any reason for any services. We will work with you to resolve the complaint to your satisfaction.
Product Returns
Sleeping Beauty will refund any product returned within 14 days of purchase as long as it is unopened and in perfect condition and you must be able to show your receipt of purchase. A refund will be given by the same method of original payment.
Gift Card Terms & Conditions
Gift Cards expire one year after date of purchase. In extreme cases we may be able to extend your giftcard but this must be done before the giftcard expires.
Gift Cards are non refundable and have no cash value.
Gift Cards can be used on services, products or courses.
The physical Gift Card must be presented when checking out at time of service so it can be scanned through our till. We cannot accept just the giftcard number and are not responsible for lost or stolen giftcards.
Gift Cards will not be accepted if not physically given at time of check out. If you forget your gift card you will be required to make alternative payment and use the gift card on a future service.